Help & Frequently Asked Questions
We want to make the use of our website customer friendly and simple to navigate.
If you are uncertain about something, please see our FAQ below. Still have questions? Please email bonjour@marcel.wine and we will come back to you. If your query relates to an order then please include the order number in the subject title. We’re only a small team, so please allow at least 24 hours for a reply.
We have only just launched. The best is yet to come…
Once you have finished the bottle of wine, please rinse the bottle immediately. This will prevent mould, or drying of the wine in the base of the bottle and ensure that your bottle remains clean. There is no need to use detergents.
Marcel will collect your empty bottles on your next order.
You have to be at home for your delivery. Anyone who is over 18 but looks under 25 can be asked to provide an acceptable form of ID.
Unoppened, you can keep the wine up to 10 days !
Like all wines, once opened, it is best to drink the wine within 48 hours.
You can use our website or the mobile app (available for Apple and Android phones)
The delivery is free if you order 2 bottles.
You will be charged £2.5 for 1 bottle
